[NOTICE] What can we help you with? FAQ - Histoir Naturelle Shopping Mall

See All Categories

Learn More


FAQ

Frequently Asked Questions and Answers

Forum Details
Title [NOTICE] What can we help you with?
Posted by Histoire Naturelle (ip:)
  • Rate 0points  
  • Date 2020-11-27 17:24:14
  • Recommend Recommend
  • View 114

[Sign Up] How can I sing up?

To sign up, click the person icon in the upper-right and then you can see ‘Sign Up’.

 

[Sign Up] Forgot Password

If you forget your password you can find by email and Email address must be the e-mail when you registered.

 

[Shipping] What kind of shipping service do you use?

We use EMS(Express) & International Packaging Shipping (Standard) service.

 

[Shipping] How long does international shipping take to arrive?

EMS : 4~15 days (business days)

Standard Shipping : 7 days ~30 days (business days)

 

[Shipping cost] How much does international shipping cost?

EMS : Up to 1KG

Ø  Asia Region $20

Ø  America Region $34 

Ø  Europe Region $ 36

 

Standard Shipping : Up to 1KG

Ø  Asia Region $19

Ø  Austraila, India, Spain $20

Ø  Italy, Guam, Greece, Netherlands, Norway, Denmark $22

Ø  USA, Canada, Nageria, Republic of South Africa, France $25

Ø  Unite Kingdom, Russia, Brazil $ 29

 

[Return & Refund] How can I ask to refund?

It is possible after requesting an exchange/return/refund within 2 days of receiving the items and you can request on Q&A.

*If the product is damaged, please attach photos.*

Attachment
Password Please enter password to remove or edit this post.
Edit Comment

Password :

/ byte

Password : Submit Cancel


WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
close